Club-wallet refund setting

Clubs can now choose to set their default refund setting to club wallet instead of real money when a player has paid with card, Apple Pay, or Google Pay. When a booking is refunded, the funds are credited back to the player’s club wallet rather than returned to their original payment method. It’s a simple setting, but one that can have a meaningful impact on retention.

How it works

• Admins can switch the default refund method to club wallet
• Applies when a player paid with card, Apple Pay, or Google Pay
• Refunded amounts are credited straight to the player’s club wallet
• Players can use their wallet balance the next time they book at the club
• Clubs stay in full control and can change the setting at any time

Why this feature matters

Refunding to a club wallet instead of the original payment method helps keep funds within your club, giving players a natural reason to come back and book again rather than spending elsewhere. Over time this can meaningfully improve retention, as players become more locked in to playing at your club. This whole feature and setting is a choice for each club to make for their business — it is not something Nettla forces. Every club is different, and we want to give you the tools to run yours the way that works best.